Building the Product Design career framework at Clockwork

PROJECT SNAPSHOT

FULL CASE STUDY

Overview

As Clockwork evolved and the design team expanded, it became clear that the organization lacked a foundational structure to support designer growth, performance evaluation, and alignment in hiring. Designers often asked:

Without a shared framework, expectations were inconsistent across managers, performance reviews lacked structure, and career progression felt subjective.

To solve this, I led the creation of the Clockwork Product Design Career Path and the Performance Evaluation System, defining:

This work became the backbone of how the design team grew, developed skills, and aligned with the broader Product organization.

The problem

Lack of clarity in expectations

Designers didn’t have visibility into what skills they needed to advance or how they were being measured.

Inconsistent evaluations

Managers evaluated designers using personal criteria, leading to misalignment, confusion, and frustration.

Undefined seniority levels

Titles existed, but the distinctions between Associate, Mid, Senior, and Lead were unclear and not tied to real competencies.

No structure for growth

The team needed a model that showed:

Why this work mattered

A design team cannot scale, or retain talent, without:

This initiative brought structure, fairness, and transparency to roles that previously relied too heavily on intuition. It also professionalized the design function inside Clockwork.

My role

I led this initiative end to end:

Framework Design

Evaluation System

Cross-Functional Alignment

Documentation & Implementation

The design challenge

Creating a design career path isn’t only about defining skills.
It must:

The framework: Product Designer job levels at Clockwork

The structure included four core levels:

1) Associate Product Designer

Foundational execution, limited autonomy, high mentorship required.

2) Mid-Level Product Designer

Independent execution, handles features end-to-end, collaborates across teams.

3) Senior Product Designer

Owns large problem spaces, leads initiatives, mentors others, influences strategy.

4) Lead Product Designer

Shapes product direction, drives systems-level thinking, elevates the team, cross-functional leadership.

Competency categories

Each level was defined by these pillars:

These categories formed the basis for growth and evaluation.

The evaluation templates

I designed structured evaluation templates that included:

Competency grids

For example, Mid-Level evaluation included categories such as:

Behavior expectations at each level

Clear statements like:

“Consistently delivers end-to-end product flows with minimal supervision.”

Performance indicators

Both qualitative and quantitative.

A clear scoring model

Which standardized reviews across managers.

These templates became the central tool for:

How it all connected

The Career Path defined what great looked like. The evaluations defined how we measure it. Together, they created a full system for:

It professionalized the design function and created a healthy team culture.

Impact

Clarity & transparency

Designers finally understood expectations, growth paths, and how promotions worked.

Fair & consistent evaluation

Managers used the same rubric and language, reducing bias and misalignment.

Stronger hiring

Clear levels meant better job descriptions and interviews.

Improved retention

Designers felt supported and saw a future for themselves.

Cultural shift

The design team adopted a language of:

Product & engineering alignment

Shared definitions created smoother collaboration and clearer expectations.

Reflection

This project taught me how critical structure is for creative teams. Design cannot scale without:

Creating the Clockwork Product Design Career Framework allowed the team to evolve from a group of individual contributors into a cohesive, empowered, and professionally supported design organization. This work is one of the clearest representations of my strengths as a systems thinker, design leader, and team builder.